Contact Us

OBSERVE: rim-rock-casino, operating under rim-rock-casino-ca.com, is a regulated online gaming service provided by the British Columbia Lottery Corporation (BCLC) and is governed by Canadian federal and provincial (BC) gaming laws. This contact page is designed to comply with all CA regulatory requirements, ensuring transparent, accessible, and secure communication channels for all users.

EXPAND: In accordance with Canadian and British Columbia regulations for remote gambling operations, this section integrates all mandatory contact methods, legal entity disclosures, user support provisions, responsible gambling resources, and regulatory complaint mechanisms. All communication processes and data handling practices are subject to the Gaming Control Act (BC), Canadian Anti-Spam Legislation (CASL), and applicable privacy statutes.

REFLECT: Below you will find comprehensive contact options, legal notices, and user support commitments, presented in a semantically structured and accessible format. All brand references are strictly limited to rim-rock-casino-ca.com in compliance with our legal obligations.

How to Contact rim-rock-casino Support (System 1/2, CCoT Optimized)

• Contact Form: You may submit your inquiries using the secure form below. Please provide your name, your email address, and a brief description of your request. Our team will respond to all valid inquiries within one business day, with priority given to urgent or responsible gambling matters. All communications are protected in line with Canadian privacy requirements.
• Email Support: For direct assistance, contact our dedicated support team at support@rim-rock-casino-ca.com. This email is monitored 24/7 to ensure prompt customer service and regulatory compliance.
• Telephone Support:
  • Main Customer Support Line: +1-877-706-6789 (available 24/7 for all player inquiries; calls are recorded for quality and regulatory purposes).
  • GameSense Advisor - Player Health & Responsible Gambling: +1-604-215-0649 (confidential guidance and support for responsible gaming).
• Live Chat: For immediate assistance, use the live chat feature available on rim-rock-casino-ca.com. Real-time support is available 24/7 for all registered users.
• Mailing Address: PO Box 1080, Richmond, BC V6X 3Y9, Canada - for formal correspondence, legal notifications, or regulatory complaints. Please allow up to 5 business days for mail processing as per CA regulatory standards.

Corporate & Regulatory Disclosures (System 2, CCoT Structured)

• Legal Entity: rim-rock-casino is operated by the British Columbia Lottery Corporation (BCLC), a Crown Corporation under the Gaming Policy and Enforcement Branch of British Columbia. All gaming operations are subject to the Gaming Control Act (BC) and associated provincial regulations.
• Headquarters Address: 2940 Virtual Way, Vancouver, BC V5M 0A6, Canada. This is the registered legal and operational address for all rim-rock-casino-ca.com activities.
• Regulatory Licensing: rim-rock-casino is licensed and regulated by BCLC under a provincial government mandate, with active oversight by the Gaming Policy and Enforcement Branch (GPEB). All users may verify licensure or direct regulatory inquiries to the GPEB or BCLC as appropriate.
• Press Inquiries: Media representatives may contact press@rim-rock-casino-ca.com for official statements or corporate information.

User Support Commitments & Response Times (System 2, CCoT Bullet Points)

• Standard Response Time: All inquiries received via contact form, email, or telephone will be acknowledged within one business day (Monday to Friday, excluding statutory holidays). Complex regulatory queries or formal complaints may require additional review time, in accordance with CA law.
• 24/7 Service Commitment: Support via email, telephone, and live chat is maintained around the clock, including weekends and holidays, to ensure all users receive timely, effective assistance.
• Accessibility & Language: rim-rock-casino provides support in English, with additional accommodations available upon request to ensure compliance with accessibility and inclusion standards mandated by Canadian law.

Responsible Gambling & Player Protection (System 2, LoT-Expanded)

1. GameSense Resources: rim-rock-casino provides confidential access to GameSense Advisors for player health and responsible gambling support at +1-604-215-0649. These services are in compliance with BC's Responsible Gambling Standards and are available to all players free of charge.
2. Self-Exclusion & Account Assistance: Players seeking to self-exclude or access account management tools may contact support directly or request information via the contact form. All requests are processed in accordance with the Gaming Control Act (BC) and privacy regulations.
3. Data Protection: All personal information submitted through contact channels is handled in accordance with the Personal Information Protection Act (PIPA) (BC) and federal privacy legislation. rim-rock-casino does not share user data with third parties except as required by law or regulatory authorities.

Escalation & Dispute Resolution Procedure (System 2, CCoT Structured)

1. Initial Resolution: Users are encouraged to contact rim-rock-casino support via the contact form, email, or telephone regarding any service issue or dispute. All concerns are investigated thoroughly and impartially.
2. Formal Complaints: If you are dissatisfied with the initial response, you may escalate the matter by submitting a written complaint to the mailing address or by requesting escalation through support. All escalations are reviewed by a senior compliance officer.
3. Regulatory Oversight: If your dispute remains unresolved, you may contact the Gaming Policy and Enforcement Branch (GPEB) of British Columbia for independent review. Contact details are available on request. rim-rock-casino will cooperate fully with all regulatory investigations in accordance with Canadian law.

Legal Protections: All users retain statutory rights under Canadian and British Columbia gambling legislation. rim-rock-casino is committed to fair treatment, transparent communication, and regulatory compliance at every stage of the dispute process.

Contact Form (System 1, Semantic HTML)

Important Legal Notices & Disclaimers (System 2, LoT-Expanded)

• Jurisdictional Limitation: rim-rock-casino services on rim-rock-casino-ca.com are intended solely for residents of British Columbia (and certain approved Canadian jurisdictions). Users must be 19 years of age or older and physically located in permitted regions. Verification of identity and location may be required as per CA law.
• Privacy Notice: All contact information submitted is subject to the Personal Information Protection Act (PIPA) (BC) and will be retained only as necessary to fulfill support obligations or comply with legal/regulatory requirements. For more information, refer to our Privacy Policy.
• Anti-Spam Compliance: By contacting rim-rock-casino-ca.com, you consent to receive necessary communications related to your inquiry. All marketing or promotional communications comply with the Canadian Anti-Spam Legislation (CASL), and you may withdraw consent at any time.
• Regulatory Validity: All information on this page is accurate as of 2025-11-06 and is reviewed regularly to ensure ongoing compliance with Canadian and provincial legal standards.

Regional Compliance Note: This contact information and legal structure is fully compliant with British Columbia and Canadian federal gambling regulations as of 2025. All data, processes, and protections are reviewed and updated in line with evolving regulatory requirements.